SOHO | Supported Housing Management Platform

SOHO

Supported Housing Operating System

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Support Worker

Sign once. We'll apply this signature to the relevant documents in this onboarding pack.

Draw your signature in the box. Use your finger, stylus or mouse. Sign clearly as it will appear on official documents.

Your signature is only stored for this session and is cleared when you sign out.

SOHO Dashboard

Here's what's happening across your supported housing today.

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Total Rooms

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Active Residents

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Properties

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Vacant Rooms

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Occupancy

Admin

System

MAKE A DIFFERENCE

Supporting people.
Building brighter futures.

Everything you need to manage, support and empower your residents in one secure place.

Quick actions

Recent Residents

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Recent Activity

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Properties

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Tasks & Reminders

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Occupancy Overview

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Occupied

Occupied —

Vacant —

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Residents

All onboarded residents

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Resident File

New Onboarding

Select a provider to begin

New Onboarding

Select an active provider workflow below, then sign and continue.

Available Provider Workflows

Windrush Housing

Windrush onboarding workflow — WR-1 through WR-22.

LIVE

Concept Housing Association CIC

Concept onboarding workflow — SD-1, SD-2, SD-3, SD-4, SD-5, SD-6, SD-7, SD-24.

LIVE

Reliance Social Housing

Workflow template planned.

COMING SOON

Sustain

Workflow template planned.

COMING SOON

Multi-language support: Persian (Farsi) and Kurdish translations are available on the WR-1 assessment screen.

Property

Select property or add new

Property *

Room *

Move-in date *

Resident basics

Used across the whole pack

First name *

Surname *

Date of birth

NI number *

National Insurance Number is required and must be a valid UK NI number (e.g. AB123456C)

Phone

Email

WR-1

Section 1 of 14

Assessment summary

Check sections before continuing

Missing Person Form

Safeguarding details for welfare checks

Complete these details as accurately as possible. These details are only used if welfare concerns arise.

Height *

Shoe size *

Build *

Eye colour *

Clothing size

Ethnicity / nationality notes

Distinguishing marks

Likely areas / destinations

Fire & ID checks

Quick checklist with select all

Fire safety

ID documents

Resident signature

Each signature is automatically date/time stamped in the generated pack.

Resident profile photo

Use tablet/phone camera

Take a clear profile photo. It will be included in the resident-named download folder.

Profile photo

Documents & Evidence

UC evidence, ID and date of entry

Upload the resident's supporting evidence documents. All files are stored securely and are visible to authorised staff only — they are never included in provider packs or public pages.

Profile photo (reuse from previous step)

The photo captured on the previous screen will be included automatically. No action needed.

UC Award Evidence (upload up to 3 files)

+ Add UC document

Identity Document (passport, BRP, etc.)

+ Add ID document

Date of UK Entry

Date resident first entered the UK

Contact email address

Resident email (optional)

Evidence files are uploaded when you generate the pack. They will never appear in provider documents or vacancy pages.

Onboarding Pack

Generate resident evidence folder

WR-6 Nil Income Details

Complete if the resident is declaring nil income.

Nil income from

Nil income to

Support source (tick all that apply) Borrowing from family Borrowing from friends Child Tax Credit Using savings Other

Savings value (if applicable)

Additional information

Admin

Manage staff and properties

Staff Users

Properties

SD-9 Risk Assessment

Score likelihood × severity for each risk

How to score: Likelihood (1=Unlikely → 5=Frequent) × Severity (1=Negligible → 5=Catastrophic). Score ≥ 5: complete management plan below.

SD-11 Support Plan

Choose support goals for each time frame

Select or type at least 5 goals across the three time frames. Goals can be from the list or custom.

Short Term Goals (estimated 4 weeks)

Medium Term Goals (estimated 12 weeks)

Long Term Goals (estimated up to 12 months)

Previous supported accommodation

Have you ever lived in supported accommodation before?

SD-19 Knowing Your Rights

12 statements to acknowledge

Please confirm each statement. The resident signs at the bottom to acknowledge all 12 points.

Properties

All properties

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Property

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Available Rooms

Published vacancy listings

Public board ↗

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Available Provider Workflows

Add new property

Fire safety

ID documents

Add staff user

Add property

Short Term Goals (estimated 4 weeks)

Medium Term Goals (estimated 12 weeks)

Long Term Goals (estimated up to 12 months)

Sign in

Available Provider Workflows

Add new property

Fire safety

ID documents

Add staff user

Add property

Short Term Goals (estimated 4 weeks)

Medium Term Goals (estimated 12 weeks)

Long Term Goals (estimated up to 12 months)

Edit User

Edit Resident Details

Correct move-in date